Our support packages are designed to meet the needs of customers in running a robust, secure and supported service. They can be coupled with a hosting service to provide full Software-As-A-Service (SAAS), or we can support repositories on your own infrastructure.
Support packages provide service and incident management, alongside an allocation of support hours to be used for change requests and advice. We provide regular Service Review Calls for all of our customers to ensure we keep in touch regularly, and offer high-quality support via our service platform.
This means you won't be left on your own, once your repository is up and running.
Flexible support balance options depending on your requirements. Our support packages include a 21 or 35 hour annual support balance. This can be used to request and enact changes or design plugins or for help and advice for any elements of running a repository.
Plus (as standard):
- Software upgrades (annual upgrade to latest stable major release version; security patches within 90 days)
- Service review calls
- Incident management
- Service and account management
- Platform development contribution to help up contribute to and help sustain the Open Source products we all rely on